Erinn Elizabeth Wilson | San Diego, California | Design & Project Management
As a hard working and driven young professional, Erinn excels in all things organization, productivity, leadership, visual displays, design, and customer service. With 5 + years in staff management, Erinn knows how to lead a team to produce results through encouragement, direct feedback, and with the company’s main goals and objectives in mind. She has extensive experience in systems creation, software implementation, and developmental training, allowing each working environment to constantly approach all projects from the highest level of efficiency, while achieving timely and desired results. She utilizes her administrative background in combination with her project management skills, organization skills, graphic display techniques, and design background to present information thoroughly and thoughtfully both internally and to all customers / clientele. She approaches work with dedication and attentiveness to consistently reach performance goals & contribute to the growth of any company.
WORK EXPERIENCE
Owner / Operator
Bill and Bernies Baking Co. | San Diego, California | 2020 - Present ​
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Own and operate micro bakery - Licensed cottage baker
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Design & Creation - Creation and design of detailed themed cookies for special / corporate events
Assistant Manager
Flora Grubb Gardens | San Francisco, California | 2018 - 2020 ​
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Systems Creation & Implementation - Improve processes for increased efficiency
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Training Development & Creation - Creation of training material & staff training
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Software Research & Integration - Research and implement software to improve systems
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Graphic Presentations - Created graphic & branding material for internal and external use
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Staff Supervision - Bi weekly supervision sessions, bi annual performance reviews
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HR Management - PTO, Benefits, & Payroll Management
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Staff & Company Scheduling - Daily, quarterly, & annual company scheduling
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Hiring Coordinator - Resume screening, interviewing, reference check, & offering
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On Boarding & Off Boarding Employees - Technical set up, protocol review, & training
Design Department Manager
Flora Grubb Gardens | San Francisco, California | 2017 - 2018
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Manage Design Department - Oversee designers, design coordinator, and all clients
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Protocol Creation & Implementation - Developed procedural handbook
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CRM Creation - Created internal CRM platform to track current & prospective clients
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Client Management - Handled all client orders, billing, and scheduling
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Revenue Management - Managed design department revenue to meet sales goals
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Custom Planter Design - Advised clients on custom projects using design background
Store Manager
Glacier Ice Cream & Gelato | Boulder, Colorado | 2010 - 2014
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Oversee Branding & Marketing - Oversee social media posts & advertisements
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Manage Daily & Monthly Totals - Daily cash rectification & sales goals monitoring
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Oversee Employee Performance - Supervision and disciplinary management of staff
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Staff & Company Scheduling - Daily & monthly company scheduling
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Systems Creation & Implementation - Created systems for increased efficiencies
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Training Development & Creation - Creation of training material & staff training
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Customer Service - Handled all customer service related issues through to satisfaction
EDUCATION
Fashion Institute of Design & Merchandising
San Francisco, California​
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Interior Design | Associates of Arts Degree | Graduation 2017
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Awards & Accolades
Valedictorian | Graduating Class of 2017
Magna Cum Laude | 3.93 Cumulative GPA
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Phi Theta Kappa Honor Society Member | 2015 - 2017
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Henry Adams Interior Design Award Recipient | 2017
key Skills
Leadership
Organization
Collaboration
Customer Service
Detail Oriented
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Scheduling
Staff Training
Graphic Displays
Time Management
Project Management
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Technical Skills
Microsoft Office
Google Suites
Auto Cad
Adobe Photoshop
Adobe Illustrator
Adobe In Design
Sketch Up
Podium